Refund would be issued using the same mode of payment, used while placing the order.

Our return address will be as mentioned on the billing invoice as well as at Contact Us page.Estimated time to process and credit the refund amount may take up to 7 days.Upon reviewing, t he amount would be subsequently refunded deducting a reverse shipment charge estimating to 40% of the order amount. For a Return/Refund of 'Mystery Box', the buyer/customer shall intimate within 10 days of delivery from their kitabay dashboard or Instagram Page 'kitabay.store' or an email mentioning the reason of return. No individual item/content/book can be separately canceled/replaced/returned.

For product ' Mystery Box', a Return request would mean the return of the whole box along with it's entire content.

Once the order is dispatched, you can make cancellation request upon successful delivery, where a reverse shipment charge estimating to 40% of the order amount would be deducted from the refundable amount.

A full Refund amount would be credited if cancellation request is sent before it gets dispatched from kitabay warehouse facility.

Upon reviewing, the amount would be subsequently refunded deducting a reverse shipment charge estimating to 40% of the order amount.

For any Return/Refund of order/orders, the buyer/customer shall intimate within 10 days of delivery from their kitabay dashboard or Instagram Page 'kitabay.store' or an email mentioning the reason of return.

We would entertain a refund, only on the below condition/conditions are full-filled:

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